We are committed to providing good quality affordable homes supported by local, accessible and responsive services for our tenants.

Recharges

We recognise that most tenants act responsibly and maintain their homes to an acceptable standard and condition, but on occasions things can go wrong, leading to repairs being requested which would otherwise be the tenants responsibility. When this happens, SHS will act to prevent properties deteriorating by undertaking the repair and recovering the cost from the tenant.

Our aim is to promote a responsible attitude by tenants toward their property by ensuring that costs are pursued from those who are negligent and deliberately cause damage.

Court costs are rechargeable.

Definition of Recharge:

Recharge repairs are defined as repairs that are caused by damage to fixtures and fittings internally or externally (garden/garage) by a tenant, a member of the tenant’s household or tenant visitors, that cannot be attributed to fair wear and tear through the duration of their Tenancy. Please also see the Who is Responsible for What section of the website.

Where damage has been caused due to crime, and there is a crime reference number, a recharge may not be applied.

Examples of Recharges and Guide Prices:

  • Request by tenant to be let into their flat / house because they are locked out (In the event of a staff member on site, this charge may be waived)
  • Cost for replacement lock together with two keys should you lose your keys
  • Cost for replacement padlock together with two keys should you lose your keys
  • Broken window panes (resulting from resident damage)
  • Repairs to faulty plumbing/appliance to tenants own washing machine/dishwasher etc
  • Repairs to tenant improvements, eg shower installations
  • Reinstatement resulting from unauthorised alterations / DIY including any external works
  • Removing rubbish from property or fly tipped outside
  • Removal of graffiti and rectifying wilful damage
  • Eradication of wasp / bees and other household pests (not including squirrels, rodents, cockroaches and bedbugs)
  • Court costs, injunctions and legal fees incurred by Sutton Housing Society
  • Failed appointments / abortive contractors costs
  • Cost of repairs that are due to wilful damage, abuse and/or neglect
  • Call out to a power cut to flat if no credit on a pay as you go meter
  • Call out to reset an electrical fuse box tripped by faulty appliance
  • Request to replace light bulb / tube / starter
  • Call outs in connection with smoke alarms (general needs properties only)
  • Costs of storing, removing and disposing of household contents including furniture
  • Blocked drains / sinks/ showers/ toilets by disposable nappies, sanitary towels, incontinence pads etc
  • TV reception problems if tenant equipment faulty
  • Any other costs, or tenant responsible items as defined under the terms of the Tenancy Agreement

The above list is not exhaustive

Recharge Payment Methods

In line with good practice, when tenants report a repair request, Officers who take the call/email/or face to face, will inform tenants if the repair is a potential recharge, advise them of the approximate guide cost and agree a payment method.

Payment methods available are in line with current rent payment methods. Payment may also be spread over a period of time (payment plan).

The charge will be invoiced at cost once the invoice is received from the Contractor.

We would remind all our tenants that we recommend they take out contents insurance as some recharge items may be covered under the insurance policy.

If you have any queries or concerns on any of the above, please contact our Repairs and Maintenance Department on 020 8661 5891