Complaints and Compliments

Sutton Housing Society is committed to providing good quality affordable homes and excellent service to our tenants. We aim to be accessible and responsive to our tenants and stakeholders.

We welcome your feedback and suggestions. They help us to see how well we are doing and how and where we can improve our services.


We recognise that on occasions you may not be satisfied with the service you have received or feel that it has not been of the high standards you expect. When this happens we need to hear from you so that we can put things right for you and learn for the future. When you contact us we will endeavour to bring the issue to a satisfactory conclusion and solve any issues you may have. However, if this is not possible and you are not satisfied with our response, you can make a formal complaint. Please download our Complaints Policy here.


We report to our Board of Management and Committee on all aspects of the Society’s work, so, if you feel that you have received excellent customer service or that we have delivered other services to a high standard we would really like to hear from you!

To comment, compliment or complain please contact us by:

Calling us on: 020 8642 1500

Emailing us at:

Writing to us at: Sutton Housing Society Ltd
Pat Shaw House
13-19 Ventnor Road

Or speak to any member of staff so they can pass on your comments.