Independent advice and support

If you need help about any housing problems, including paying your rent, please visit the housing advice page on the Shelter website. Shelter is an independent charitable organisation that offers independent advice and support. If you are experiencing difficulties paying your rent, please also speak with your Housing Officer.

When to pay your rent

Your tenancy agreement or annual rent notification tells you how much rent you should pay. As part of your tenancy agreement, you must pay your rent in advance. If you are unsure how much you should pay, contact us or let us know through the SHS Resident’s App.

Ways to pay your rent

Direct Debit

This is the easiest and safest way to pay. Banks also offer a ‘Direct Debit guarantee’ for you. To arrange to pay your rent by Direct Debit, contact your Housing Officer who will set this up for you.


There are several ways to pay your rent via your Allpay card:

  • Online through the Allpay website.
  • Over the phone: 0330 041 6497
  • Over the counter at any outlet where you see the Allpay or PayPoint sign.

What if I lose my Allpay card?

The card has no monetary value but you must report the loss to us as soon as possible. In most cases a replacement card will be with you within seven days.

How often will I receive a rent statement?

Rent statements are sent in January, April, July and October each year. Contact us if you require a rent statement at any other time. Alternatively, you can check your rent payments and balances using the SHS Resident’s App.

Help and support for residents with money worries

If you are having trouble paying your rent or other bills, please don’t ignore the situation. Free, friendly and professional help and support is available via Christians Against Poverty (CAP).

CAP offers three key services, all free of charge:

The CAP Debt Centre can help if you need support with debts, speaking with creditors, making arrangements to repay debt etc. A ‘drop-in’ service is available every Tuesday at their office between 12:30PM and 2:00PM, with light refreshments, free of charge. The office is located above the TazZa Coffee Shop, High Street, Sutton.

If you are out of work and need a bit of support finding new employment, attending a CAP Job Club may help. They offer an eight week course which covers many subjects to help get you ‘work ready’. Topics such as building confidence, CV writing, interview skills, volunteering are all covered on the course.

CAP Life Skills coaches run money management courses which are useful to everyone who finds that their income is changing and they need a little help and support. Take a look at what courses are available in your area by visiting the CAP website.

If you are worried about the cost of living and you’re not sure who to contact the London Borough of Sutton now offer a single point of access service as below; 

Together for Sutton – Worried about the cost of living?

Together For Sutton provides professional, confidential information, advice, support, and advocacy to residents in the London Borough of Sutton Opening hours, Monday to Friday,  9am to 5pm. Tel  020 8254 2616  or online at Together for Sutton – Together for Sutton 

The Together for Sutton service was launched in July 2022.   This new service is designed to bring voluntary sector organisations together to provide a single access point for residents in the London Borough of Sutton.  Advisers will be able to put you in touch with the right local organisations.  Sutton residents can get professional, confidential, information, advice, support and advocacy in one place, empowering them to make informed choices. 

Sutton Housing Resident’s App

Our Resident’s App gives you 24/7 access to many services and to information specific to you. This simple tool means that everything from your rent statements to scheme information can be accessed anytime, anywhere with the tap of a button.

Find out more

The resident app makes it easy to deal with Sutton Housing Society.

Nigel Coo, resident