We aim to deliver a flexible, cost effective and customer focused service that meets the changing needs of people across Sutton.


Coronavirus Covid-19‚Äď updated 5 November 2020

If you are self-isolating, please do let your Community Housing Officer know as soon as possible:

Lise can be contacted on 020 8915 2954 /  07710 725 205

Lauren on 020 8915 2955  /  07714 229 866.

Lynn (for Cloverdale Court residents) on 020 8773 1734 / 07702 349 647.

To protect yourself and others, when you leave home you must:

  • HANDS: Wash your hands regularly and for 20 seconds.
  • FACE: Wear a face covering in indoor settings where social distancing may be difficult, and where you will come into contact with people you do not normally meet.
  • SPACE: Stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place (such as wearing face coverings or increasing ventilation indoors).

‚ÄúHighlights‚ÄĚ of the latest advice from the government during the lockdown is below. To read the latest information, please visit the government website at https://www.gov.uk/coronavirus

From Thursday 5 November 2020 until Wednesday 2 December 2020 a lockdown is in place across England; at the end of this period, the intention is to return to a regional approach, based on the latest data.

Between 5 November 2020 ‚Äď 2 December 2020, you must:

  • Stay at home, except for specific purposes
  • Avoid meeting people you do not live with, except for specific purposes

Stay at home

You must not leave or be outside of your home except for specific purposes. These include:

  • Work and volunteering: you can leave home for work purposes, or to provide voluntary or charitable services, where you cannot do this from home.
  • Essential activities: you can leave home to buy things at shops, for instance for food and medicine, or to collect any items – including food or drink – ordered through click-and-collect or as a takeaway, to obtain or deposit money, or to access critical public services.
  • Fulfilling legal obligations: you may also leave home to fulfil legal obligations, or to carry out activities related to buying, selling, letting or renting a property.
  • Education and childcare: you can leave home for education (formal provision, rather than extracurricular classes such as music or drama tuition), training, registered childcare and children‚Äôs activities that are necessary to allow parents/carers to work, seek work, or undertake education or training.
  • Meeting others and care: you can leave home to visit people in your¬†support bubble, or to provide informal childcare for children 13 and under as part of a childcare bubble, to provide care for vulnerable people, to provide emergency assistance, attend a support group (of up to 15 people), or receive respite care. People can also exercise outdoors or visit an outdoor public place.

·       Medical reasons, harm and compassionate visits: you can leave home for any medical reason, appointments and emergencies, to visit someone who is giving birth or dying, to avoid or escape risk of injury or harm (such as domestic abuse), to visit someone in a care home (if permitted under care home guidance), hospice, hospital, to accompany them to a medical appointment, or to go to the vets (or other animal welfare services).

·       Events: You can leave home to attend a place of worship for individual prayer, a funeral or a related event for someone who has died, to visit a burial ground or a remembrance garden, or to attend a deathbed wedding.

Meeting others safely:

In general, you must not meet people socially. You can exercise or meet in a public, outdoors space with people you live with, your support bubble (or as part of a childcare bubble), or with one other person. You must stay 2 metres apart from anyone not in your household or your support bubble; or 1 metre apart with extra precautions (e.g. wearing a face covering).

You must not meet socially indoors with family or friends unless they are part of your household or support bubble.

Where and when you can meet in larger groups:

The main reasons are for work, voluntary or charitable services, and formal education or training (as opposed to extracurricular classes). This includes where you are fulfilling legal obligations. It can also include work in other people’s homes where necessary Рfor example, for nannies, cleaners or tradespeople.

Public Services:

Most public services will continue and you will be able to leave home to visit them.


Funerals can be attended by a maximum of 30 people. Linked ceremonial events such as stone settings and ash scatterings can also continue with up to 15 people in attendance. Anyone working is not counted in the 15 or 30. Social distancing should be maintained between people who do not live together or share a support bubble.

Going to work:

To help contain the virus, everyone who can work effectively from home must do so. Where people cannot do so, they should continue to travel to their workplace.

Protecting people more at risk from coronavirus:

If you are over 60 or clinically vulnerable, you could be at higher risk of severe illness from coronavirus. You should:

  • be especially careful to follow the rules and minimise your contacts with others
  • continue to wash your hands carefully and more frequently than usual and maintain thorough cleaning of frequently touched areas in your home and/or workspace.

Clinically vulnerable people:

These are:

  • aged 70 or over (regardless of medical conditions)
  • under 70 with an underlying health condition.

People classed as clinically extremely vulnerable to coronavirus due to specific serious health conditions.

These people are advised to work from home.

If you cannot work from home, you are advised not to go to work and may be eligible for Statutory Sick Pay (SSP) or Employment Support Allowance (ESA). You are encouraged to stay at home as much as possible but are encouraged to go outside for exercise.

Financial support:

Workers in any part of the UK can retain their job, even if their employer cannot afford to pay them, and be paid at least 80% of their salary up to £2500 a month.

The flexibility of the current job retention scheme will be retained to allow employees to continue to work where they can. For further information please visit the gov/uk/coronavirus web pages.


Information for residents living in our older people schemes with communal facilities during lockdown

Communal laundry:

  • Residents can use the communal laundry if they are not self-isolating, one person at a time.
  • Please ensure that you do not wait for your laundry as this will stop others from being able to use the machines
  • Ensure you maintain social distancing of 2 metres where possible.
  • Please wash your hands before and after using the machines
  • Please also wipe down any surfaces you have used with diluted bleach or an anti-bacterial spray

Communal lounges and kitchens:

The communal lounges and kitchens are closed. Please do not use these, apart from where you need to walk through these areas to access the communal garden.

What community engagement events are taking place?

Sophie, our Community Engagement Officer, is running regular virtual events. If you would like to find out more, please contact Sophie by telephoning 07791 754 624 or via email at sophie.huggins@shsoc.org.uk

The communal gardens

Residents are free to enjoy the communal gardens if you are not self-isolating in line with government lockdown restrictions.

If more than one person is in the communal garden, please be mindful of maintaining the recommended social distancing of at least 2 metres.

Guest rooms

Sadly the guest rooms remain closed until further notice.

Engaging with IT:

Tablets are available via our tablet loan scheme for all our residents in our Housing for Older People Schemes who do not have their own device to use to socialise.

If you are interested in a tablet, please give Stacey a call on 020 8661 5899.

Useful links

How can I get help with gas and electricity when self-isolating?

If you have a pre-pay gas and / or electricity meter and you are self-isolating, please follow the link here to see what help is available. https://www.ofgem.gov.uk/coronavirus-covid-19/coronavirus-covid-19-and-your-energy-supply for the latest information.

What about payment holidays for my water bills?

SES Water is offering assistance to residents struggling to pay their water bills. Please contact them at https://seswater.co.uk/your-account/paying-your-bill/help-paying-your-bill/payment-holiday

‚Äď For information on Scams during the coronavirus, click¬†here.

‚Äď Click¬†here¬†to take a look at Age UK‚Äôs coronavirus guide.

‚Äď Click¬†here¬†for Age UK Sutton‚Äôs Covid-19 Wellbeing Programme.


Translation services

If you speak English as a secondary or additional language, we have partnered with Clear Vision to provide live translation services over the phone in a wide range of languages. Just ask for a translator when calling. For more information, including the languages available, visit https://clearvoice.org.uk/about-us/



For information about the Corona virus Covid-19, please visit https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

About us

Sutton Housing Society aims to provide good quality affordable rented housing for people in housing need and who live in or are connected with the London Borough of Sutton. All of our homes are currently within the Sutton area.

The Society owns 485 properties of which 369 are for older people. We hold our own housing waiting list for people ages 55+ who wish to live in a scheme designated for older people and encourage people to apply directly to us for this type of housing. All of our homes for younger people or for families are allocated via the London Borough of Sutton.

All our residents have a named Community Housing Services Officer; at many of our schemes we provide a more intensive housing service to enable individuals to live safely in their homes for longer. We have a range of community activities and events going on each month which our older residents are encouraged to take part in.

Our Commitment to Quality

This includes redesigning some flats to make them self contained and improving communal facilities. All of our properties benefit from an ongoing programme of planned reinvestment and improvements. As well as improvements to the physical environment the Society continuously reviews its policies, procedures and quality of service. We aim to work together with our tenants in these reviews to ensure that we demonstrate our commitment to shaping our future together.

Find Us

Sutton Housing Society Ltd
Pat Shaw House
13-19 Ventnor Road
Surrey SM2 6AQ

The nearest railway station is Sutton (Southern Rail)
Bus services include the 80, 280 and Metrobus 420