We aim to deliver a flexible, cost effective and customer focused service that meets the changing needs of people across Sutton.


Click here to view the SHS Residents Charter

Pat Shaw House ‚Äď Plan B arrangements

As the Government continues with the ‚ÄúPlan B‚ÄĚ Covid-19 arrangements, Pat Shaw House will be closed to visitors on Mondays and Fridays, unless by agreed appointment, until the end of January. Staff are continuing to visit residents in their homes, taking the appropriate precautions, wearing face masks etc. Should you wish to meet with a staff member, please call them directly or call 020 8642 1500, leave a message and we will return your call.

For the latest advice on Covid-19, please visit https://www.gov.uk/coronavirus

At Sutton Housing Society, staff, contractors, visitors and residents must wear a mask when in the internal communal areas of the building e.g. corridors, communal lounge, laundry etc and when meeting with others indoors in the communal areas. We also recommend that social distancing is maintained wherever possible.

If you are self-isolating, please do let your Housing Officer know as soon as possible:

  • Lise can be contacted¬†on¬†020 8915 2954¬†/¬†07710 725 205
  • Lauren on¬†020 8915 2955 / 07714 229 866.
  • Lynn (for Cloverdale Court residents) on¬†020 8773 1734 / 07702 349 647.

Below is information relating specifically to our Older People schemes:

Communal laundry:

Residents are free to use the communal laundry if they are not self-isolating, one person at a time. Please wash your hands before and after using the machines and please wipe down any surfaces you have used with diluted bleach or an anti-bacterial spray.

If you are self-isolating and need to use the laundry, please contact your Housing Officer so that suitable arrangements can be made.

Communal lounges, kitchens and gardens:

The communal lounges and kitchens are open. However, in addition to wearing masks, please:

  • Open windows¬†to allow for ventilation
  • Wipe down surfaces (table, chair, door handles etc) after each individual use
  • Sanitise / wash your hands frequently.

Guest rooms

The guest rooms are, once again, closed for the time being.

Useful links

How can I get help with gas and electricity when self-isolating?

If you have a pre-pay gas and / or electricity meter and you are self-isolating, please follow the link here to see what help is available: https://www.ofgem.gov.uk/coronavirus-covid-19/coronavirus-covid-19-and-your-energy-supply for the latest information.

‚Äď For information on Scams during the coronavirus, click¬†here.

‚Äď Click¬†here¬†to take a look at Age UK‚Äôs coronavirus guide.

‚Äď Click¬†here¬†for Age UK Sutton‚Äôs Covid-19 Wellbeing Programme.


Translation services

If you speak English as a secondary or additional language, we have partnered with Clear Vision to provide live translation services over the phone in a wide range of languages. Just ask for a translator when calling. For more information, including the languages available, visit https://clearvoice.org.uk/about-us/


For information about the Coronavirus Covid-19, please visit https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

About us

Sutton Housing Society aims to provide good quality affordable rented housing for people in housing need and who live in or are connected with the London Borough of Sutton. All of our homes are currently within the Sutton area.

The Society owns 485 properties of which 369 are for older people. We hold our own housing waiting list for people ages 55+ who wish to live in a scheme designated for older people and encourage people to apply directly to us for this type of housing. All of our homes for younger people or for families are allocated via the London Borough of Sutton.

All our residents have a named Community Housing Officer; at many of our schemes we provide a more intensive housing service to enable individuals to live safely in their homes for longer. We have a range of community activities and events going on each month which our older residents are encouraged to take part in.

Our Commitment to Quality

This includes redesigning some flats to make them self contained and improving communal facilities. All of our properties benefit from an ongoing programme of planned reinvestment and improvements. As well as improvements to the physical environment the Society continuously reviews its policies, procedures and quality of service. We aim to work together with our tenants in these reviews to ensure that we demonstrate our commitment to shaping our future together.

Find Us

Sutton Housing Society Ltd
Pat Shaw House
13-19 Ventnor Road
Surrey SM2 6AQ

The nearest railway station is Sutton (Southern Rail)
Bus services include the 80, 280 and Metrobus 420