We aim to deliver a flexible, cost effective and customer focused service that meets the changing needs of people across Sutton.


For a snapshot of the Government’s “roadmap out of lockdown”, please click here.

Coronavirus Covid-19‚Äď updated 5 January 2021

National lockdown in England from 5 January 2021

Below is a short summary of the ‚Äúrules‚ÄĚ relating to the national lockdown introduced from 5 January 2021. For more details, please visit www.gov.uk//guidance/national-lockdown-stay-at-home

You must not leave, or be outside of your home, except where necessary. You may leave the home to:

  • shop for necessities, for you or a vulnerable person or someone self-isolating
  • go to work, or provide voluntary or charitable services, if you cannot reasonably do so from home
  • exercise with your household (or support bubble) or one other person, this should be limited to once per day, and you should not travel outside your local area
  • meet your¬†support bubbleor¬†childcare bubble¬†where necessary
  • seek medical assistance or avoid injury, illness or risk of harm (including domestic abuse)
  • attend education or childcare – for those eligible.

You cannot leave your home to meet socially with anyone you do not live with or are not in a support bubble with.

Stay 2 metres apart from anyone not in your household.

Clinically extremely vulnerable people

If you have been identified as clinically extremely vulnerable, you will previously have received a letter from the NHS or from your GP telling you this. You may also have been advised to shield in the past.

You are strongly advised to work from home. If you cannot work from home, then you should not attend work.

If you cannot make alternative arrangements, your employer may be able to furlough you under the Coronavirus Job Retention Scheme, which has been extended until the end of April 2021.

You should stay at home as much as possible and not to go to the shops. Use online shopping if you can (you can register to request access to priority supermarket deliveries) or ask others to collect and deliver shopping for you such as friends, family, or NHS volunteer responders. Your Housing Officer will be able to help you access this support.

You can remain in your support bubble, but you cannot meet with friends and family you do not live with unless they are part of your support bubble.

Try to stay 2 metres away from other people within your household.

You can still receive care at home from professional social care and medical professionals.

If you are self-isolating, please do let your Community Housing Officer know as soon as possible:

  • Lise can be contacted on 020 8915 2954¬†/¬†¬†07710 725 205
  • Lauren on 020 8915 2955¬† / 07714 229 866.
  • Lynn (for Cloverdale Court residents) on 020 8773 1734 / 07702 349 647.

To protect yourself and others, when you leave home you must:

  • HANDS: Wash your hands regularly and for 20 seconds.
  • FACE: Wear a face covering in indoor settings where social distancing may be difficult, and where you will come into contact with people you do not normally meet.
  • SPACE: Stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place (such as wearing face coverings or increasing ventilation indoors).


Below is information relating to our Older People schemes

Communal laundry:

  • Residents can use the communal laundry if they are not self-isolating, one person at a time.
  • Please ensure that you do not wait for your laundry as this will stop others from being able to use the machines
  • Ensure you maintain social distancing of 2 metres where possible.
  • Please wash your hands before and after using the machines
  • Please also wipe down any surfaces you have used with diluted bleach or an anti-bacterial spray

Communal lounges and kitchens:

In order to comply with government advice and to minimise the risk of coronavirus, the communal lounges and kitchens are closed.

Please do not use these, apart from where you need to walk through these areas to access the communal garden or laundry.

What community engagement events are taking place?

Sophie, our Community Engagement Officer, is running regular virtual events. If you would like to find out more, please contact Sophie by telephoning 07791 754 624 or via email at sophie.huggins@shsoc.org.uk

The communal gardens

Residents must not meet with anyone you do not live with, or who is not in your support bubble.

Guest rooms

The guest rooms remain closed until further notice.

Engaging with IT:

Tablets are available via our tablet loan scheme for all our residents in our Housing for Older People Schemes who do not have their own device to use to socialise.

If you are interested in a tablet, please give Stacey a call on 020 8661 5899.

Useful links

How can I get help with gas and electricity when self-isolating?

If you have a pre-pay gas and / or electricity meter and you are self-isolating, please follow the link here to see what help is available. https://www.ofgem.gov.uk/coronavirus-covid-19/coronavirus-covid-19-and-your-energy-supply for the latest information.

What about payment holidays for my water bills?

SES Water is offering assistance to residents struggling to pay their water bills. Please contact them at https://seswater.co.uk/your-account/paying-your-bill/help-paying-your-bill/payment-holiday

‚Äď For information on Scams during the coronavirus, click¬†here.

‚Äď Click¬†here¬†to take a look at Age UK‚Äôs coronavirus guide.

‚Äď Click¬†here¬†for Age UK Sutton‚Äôs Covid-19 Wellbeing Programme.


Translation services

If you speak English as a secondary or additional language, we have partnered with Clear Vision to provide live translation services over the phone in a wide range of languages. Just ask for a translator when calling. For more information, including the languages available, visit https://clearvoice.org.uk/about-us/


For information about the Coronavirus Covid-19, please visit https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

About us

Sutton Housing Society aims to provide good quality affordable rented housing for people in housing need and who live in or are connected with the London Borough of Sutton. All of our homes are currently within the Sutton area.

The Society owns 485 properties of which 369 are for older people. We hold our own housing waiting list for people ages 55+ who wish to live in a scheme designated for older people and encourage people to apply directly to us for this type of housing. All of our homes for younger people or for families are allocated via the London Borough of Sutton.

All our residents have a named Community Housing Officer; at many of our schemes we provide a more intensive housing service to enable individuals to live safely in their homes for longer. We have a range of community activities and events going on each month which our older residents are encouraged to take part in.

Our Commitment to Quality

This includes redesigning some flats to make them self contained and improving communal facilities. All of our properties benefit from an ongoing programme of planned reinvestment and improvements. As well as improvements to the physical environment the Society continuously reviews its policies, procedures and quality of service. We aim to work together with our tenants in these reviews to ensure that we demonstrate our commitment to shaping our future together.

Find Us

Sutton Housing Society Ltd
Pat Shaw House
13-19 Ventnor Road
Surrey SM2 6AQ

The nearest railway station is Sutton (Southern Rail)
Bus services include the 80, 280 and Metrobus 420