We aim to deliver a flexible, cost effective and customer focused service that meets the changing needs of people across Sutton.


Click here to view the SHS Residents Charter

Coronavirus Covid-19 – updated 19 July 2021

Now that the Government has relaxed its rules relating to Covid-19 from 19 July 2021, we have reviewed our guidance for residents and staff.

We recommend the following:

  • To wear a mask when in the internal communal areas e.g. corridors, communal lounge, laundry etc.
  • To maintain some social distancing when meeting with others

If you have Covid-19 symptoms or positive test results you should stay at home and self-isolate immediately, even if you have been double vaccinated. (Guidance on this is due to change from mid-August 2021).  This is because you could pass the infection on to others, even if you don’t have symptoms. Please see the government website for guidance on isolation periods.

If you are self-isolating, please do let your Community Housing Officer know as soon as possible:

  • Lise can be contacted on 020 8915 2954 /  07710 725 205
  • Lauren on 020 8915 2955  / 07714 229 866.
  • Lynn (for Cloverdale Court residents) on 020 8773 1734 / 07702 349 647.

The government advice is still to remember hands, face space:

HANDS: Wash your hands regularly and for 20 seconds.

FACE: Wear a face covering in indoor settings

SPACE: Stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place (such as wearing face coverings or increasing ventilation indoors).


Below is information relating to our Older People schemes

Communal laundry:

  • Residents can use the communal laundry if they are not self-isolating, one person at a time.
  • Please ensure that you do not wait for your laundry as this will stop others from being able to use the machines
  • Ensure you maintain social distancing of a least 1 metre
  • Please wash your hands before and after using the machines
  • Please also wipe down any surfaces you have used with diluted bleach or an anti-bacterial spray

Communal lounges, kitchens and gardens:

The communal lounges and kitchens are fully open. We do, however, recommend:

  • Wear a mask indoorswhen mixing with other people outside your household / bubble
  • Open windows to allow for ventilation
  • Wipe down surfaces(table, chair, door handles etc) after each individual use.

Residents are free to make full use of the communal gardens without restrictions in numbers.

Guest rooms

The guest rooms are due to open during October 2021.

Useful links

How can I get help with gas and electricity when self-isolating?

If you have a pre-pay gas and / or electricity meter and you are self-isolating, please follow the link here to see what help is available. https://www.ofgem.gov.uk/coronavirus-covid-19/coronavirus-covid-19-and-your-energy-supply for the latest information.

– For information on Scams during the coronavirus, click here.

– Click here to take a look at Age UK’s coronavirus guide.

– Click here for Age UK Sutton’s Covid-19 Wellbeing Programme.


Translation services

If you speak English as a secondary or additional language, we have partnered with Clear Vision to provide live translation services over the phone in a wide range of languages. Just ask for a translator when calling. For more information, including the languages available, visit https://clearvoice.org.uk/about-us/


For information about the Coronavirus Covid-19, please visit https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

About us

Sutton Housing Society aims to provide good quality affordable rented housing for people in housing need and who live in or are connected with the London Borough of Sutton. All of our homes are currently within the Sutton area.

The Society owns 485 properties of which 369 are for older people. We hold our own housing waiting list for people ages 55+ who wish to live in a scheme designated for older people and encourage people to apply directly to us for this type of housing. All of our homes for younger people or for families are allocated via the London Borough of Sutton.

All our residents have a named Community Housing Officer; at many of our schemes we provide a more intensive housing service to enable individuals to live safely in their homes for longer. We have a range of community activities and events going on each month which our older residents are encouraged to take part in.

Our Commitment to Quality

This includes redesigning some flats to make them self contained and improving communal facilities. All of our properties benefit from an ongoing programme of planned reinvestment and improvements. As well as improvements to the physical environment the Society continuously reviews its policies, procedures and quality of service. We aim to work together with our tenants in these reviews to ensure that we demonstrate our commitment to shaping our future together.

Find Us

Sutton Housing Society Ltd
Pat Shaw House
13-19 Ventnor Road
Surrey SM2 6AQ

The nearest railway station is Sutton (Southern Rail)
Bus services include the 80, 280 and Metrobus 420