We aim to deliver a flexible, cost effective and customer focused service that meets the changing needs of people across Sutton.


Coronavirus Covid-19 – updated 25 August 2020     

As the lockdown has eased and shielding has been paused, we are shortening the information available on our website regarding coronavirus. We do ask that all residents and visitors to your home comply with the Government guidance as this is for everyone’s safety. To read the latest information, please visit the government website at https://www.gov.uk/coronavirus

If you are self-isolating, please do let your Community Housing Officer know as soon as possible. Lise can be contacted on 020 8915 2954 / 07710 725205 and Lauren on 0208 915 2955 / 07714 229 866. For Cloverdale Court residents, please advise Lynn on 020 8773 1734 / 07702 349 647.

We have summarised the general coronavirus information below.

To protect yourself and others, when you leave home you must:

  • wash hands: keep washing your hands regularly
  • cover face: wear a face covering over your nose and mouth in enclosed spaces
  • make space: stay at least a metre away from people not in your household

If you are feeling unwell, get a test and do not leave home for at least 10 days.

To clarify the guidance for all residents:

  • If you have any symptoms or have been in contact with anyone with symptoms of the Coronavirus, you must self-isolate for 14 days.
  • If you have been confirmed with Coronavirus, you must self-isolate for at least 10 days.
  • If you go on holiday, you may need to quarantine for up to 14 days on your return; you will need to check the latest government advice for guidance on this.
  • It is mandatory to wear a face covering in public indoor settings such as cinemas, libraries and museums. This is in addition to shops, supermarkets and public transport.
  • Wash your hands carefully and more frequently and maintain thorough cleaning of frequently touched areas in your home and/or workspace
  • individuals can socialise with up to 6 people from multiple households outside and up to 2 households indoors (anyone in your support bubble counts as one household).
  • Remain social distant as much as possible: Maintain a distance of 2 metres where possible; where this is not possible ensure you remain at least 1 metre apart from other people.

Below is an update about the communal lounges, kitchens and laundries:

Communal laundry:

  • Residents can use the communal laundry if they are not self-isolating, one person at a time.
  • Please ensure that you do not wait for your laundry as this will stop others from being able to use the machines
  • Ensure you maintain social distancing of 2 metres where possible.
  • Please wash your hands before and after using the machines
  • Please also wipe down any surfaces you have used with diluted bleach or an anti-bacterial spray

Communal lounges and kitchens:

  • Please do not use the lounge or communal kitchen area until further notice. We are reviewing this currently and hope to have more news on this shortly.
  • We cannot guarantee that these areas are “covid secure”.
  • We can only welcome residents to make use of the lounges when we can be “covid-secure”; this may be some time away still unless staff are on site.

What community engagement events are taking place?

These events are taking place in the communal gardens at some schemes:

  • tai chi
  • jazzy chair-based exercises
  • coffee mornings / afternoons
  • arts and crafts

As these take place in the garden, they are subject to the weather! We are hoping to reintroduce the wi-fi café events during September.

At the moment, all events publicised at the individual schemes are for residents at those individuals schemes only.

Sophie, our Community Engagement Officer, is running regular virtual afternoon quizzes. If you would like to find out more, please contact Sophie by telephoning 07791 754 624 or via email at sophie.huggins@shsoc.org.uk

The communal gardens

Residents are free to enjoy the communal gardens if you are not self-isolating.

If more than one person is in the communal garden, please be mindful of maintaining the recommended social distancing of at least 2 metres.

Guest rooms

Sadly the guest rooms remain closed until further notice.

Engaging with IT:

Tablets are available via our tablet loan scheme for all our residents in our Housing for Older People Schemes who do not have their own device to use to socialise.

If you are interested in a tablet, please give Stacey a call on 020 8661 5899.

Useful links

How can I get help with gas and electricity when self-isolating?

If you have a pre-pay gas and / or electricity meter and you are self-isolating, please follow the link here to see what help is available. https://www.ofgem.gov.uk/coronavirus-covid-19/coronavirus-covid-19-and-your-energy-supply for the latest information.

What about payment holidays for my water bills?

SES Water is offering assistance to residents struggling to pay their water bills. Please contact them at https://seswater.co.uk/your-account/paying-your-bill/help-paying-your-bill/payment-holiday

– For information on Scams during the coronavirus, click here.

– Click here to take a look at Age UK’s coronavirus guide.

– Click here for Age UK Sutton’s Covid-19 Wellbeing Programme.


For information about the Corona virus Covid-19, please visit https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

About us

Sutton Housing Society aims to provide good quality affordable rented housing for people in housing need and who live in or are connected with the London Borough of Sutton. All of our homes are currently within the Sutton area.

The Society owns 485 properties of which 369 are for older people. We hold our own housing waiting list for people ages 55+ who wish to live in a scheme designated for older people and encourage people to apply directly to us for this type of housing. All of our homes for younger people or for families are allocated via the London Borough of Sutton.

All our residents have a named Community Housing Services Officer; at many of our schemes we provide a more intensive housing service to enable individuals to live safely in their homes for longer. We have a range of community activities and events going on each month which our older residents are encouraged to take part in.

Our Commitment to Quality

This includes redesigning some flats to make them self contained and improving communal facilities. All of our properties benefit from an ongoing programme of planned reinvestment and improvements. As well as improvements to the physical environment the Society continuously reviews its policies, procedures and quality of service. We aim to work together with our tenants in these reviews to ensure that we demonstrate our commitment to shaping our future together.

Find Us

Sutton Housing Society Ltd
Pat Shaw House
13-19 Ventnor Road
Surrey SM2 6AQ

The nearest railway station is Sutton (Southern Rail)
Bus services include the 80, 280 and Metrobus 420