We aim to deliver a flexible, cost effective and customer focused service that meets the changing needs of people across Sutton.


Coronavirus Covid-19 – updated 15 October 2020


The whole of the London area is classed as “Tier 2: High Alert” from 17 October 2020. This means:

  • No mixing of households (outside your own home or support bubble) indoors
  • Rule of six applies to private gardens and outdoor spaces
  • Social distancing rules apply
  • Pubs and restaurants remain open, but no mixing of households inside and 10pm curfew applies
  • Where possible, people should also aim to avoid public transport.

We ask that all residents and visitors to your home comply with the Government guidance relating to coronavirus as this is for everyone’s safety. To read the latest information, please visit the government website at https://www.gov.uk/coronavirus

If you are self-isolating, please do let your Community Housing Officer know as soon as possible.

Lise can be contacted on 020 8915 2954 / 07710 725205

Lauren on 0208 915 2955 / 07714 229 866

Lynn (for Cloverdale Court residents) on 020 8773 1734 / 07702 349 647

To protect yourself and others, when you leave home you must:

  • HANDS: Wash your hands regularly and for 20 seconds.
  • FACE: Wear a face covering in indoor settings where social distancing may be difficult, and where you will come into contact with people you do not normally meet.
  • SPACE: Stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place (such as wearing face coverings or increasing ventilation indoors).

When to isolate

  • If you have symptoms of COVID-19 however mild, self-isolate for at least 10 days from when your symptoms started. You should arrange to have a test to see if you have COVID-19.
  • If you are not experiencing symptoms but have tested positive for COVID-19, self-isolate for at least 10 days, starting from the day the test was taken. If you develop symptoms during this isolation period, restart your 10-day isolation from the day you developed symptoms.
  • From 28 September, you could be fined if you do not stay at home and self-isolate following a positive test result for COVID-19 or if you are contacted by NHS Test and Trace and instructed to self-isolate.
  • After 10 days, if you still have a temperature you should continue to self-isolate and seek medical advice. You do not need to self-isolate after 10 days if you only have a cough or loss of sense of smell or taste, as these symptoms can last for several weeks after the infection has gone.
  • If you live with others, all other household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the household became ill or if they do not have symptoms , from the day their test was taken. If anyone else in the household starts displaying symptoms, they need to stay at home for at least 10 days from when their symptoms appear, regardless of what day they are on in their original 14-day isolation period.

To clarify the guidance for all residents:

  • If you go on holiday, you may need to quarantine for up to 14 days on your return; you will need to check the latest government advice for guidance on this.
  • It is mandatory to wear a face covering in public indoor settings. The list of where face coverings is required was expanded on 24 September; there is also a list of those that are exempt from wearing a face covering.
  • Individuals can socialise with up to 5 people from multiple households indoors and outside (anyone in your support bubble counts as one household); including yourself, the total number of people that can meet is 6.

Below is an update about the communal lounges, kitchens and laundries:

Communal laundry:

  • Residents can use the communal laundry if they are not self-isolating, one person at a time.
  • Please ensure that you do not wait for your laundry as this will stop others from being able to use the machines
  • Ensure you maintain social distancing of 2 metres where possible.
  • Please wash your hands before and after using the machines
  • Please also wipe down any surfaces you have used with diluted bleach or an anti-bacterial spray

Communal lounges and kitchens:

The communal lounges and kitchens were re-opened on 14 September 2020, with a caveat that these areas are not “Covid secure”, and that our approach is for individuals to be “Covid wise”. Residents are advised not to enter the communal lounge, or mix with other residents, if they have any symptoms of Covid-19.

If residents are well and choose to use these areas, the following rules apply:

  • Please sanitise your hands before entering / leaving the lounge
  • Priority to be given to residents entering the lounge; please stand back to allow access, if necessary, when leaving the lounge
  • A maximum of 6 residents only are to use the lounge at any one time where social distancing allows
  • Open the windows, when possible, for ventilation whilst the lounge is in use
  • All chairs are to be socially distanced by 2 metres where possible; however, a minimum 1 metre is allowable
  • Lounge users must take personal responsibility for wiping down surfaces (table, chair, door handles etc) after each individual use with a suitable sanitising wipe / spray (provided by individuals).

We are installing hand sanitizers for individuals to use before entering, and when leaving, these communal areas.

What community engagement events are taking place?

We have re-started, as much as we can, of our engagement activities and events, limiting the numbers in attendance to 6.

For the latest events, please view the digital noticeboard at the individual schemes for what’s on.

At the moment, all events publicised are for residents at those individuals schemes only.

Sophie, our Community Engagement Officer, is running regular virtual afternoon quizzes. If you would like to find out more, please contact Sophie by telephoning 07791 754 624 or via email at sophie.huggins@shsoc.org.uk

The communal gardens

Residents are free to enjoy the communal gardens if you are not self-isolating.

If more than one person is in the communal garden, please be mindful of maintaining the recommended social distancing of at least 2 metres.

Guest rooms

Sadly the guest rooms remain closed until further notice.

Engaging with IT:

Tablets are available via our tablet loan scheme for all our residents in our Housing for Older People Schemes who do not have their own device to use to socialise.

If you are interested in a tablet, please give Stacey a call on 020 8661 5899.

Useful links

How can I get help with gas and electricity when self-isolating?

If you have a pre-pay gas and / or electricity meter and you are self-isolating, please follow the link here to see what help is available. https://www.ofgem.gov.uk/coronavirus-covid-19/coronavirus-covid-19-and-your-energy-supply for the latest information.

What about payment holidays for my water bills?

SES Water is offering assistance to residents struggling to pay their water bills. Please contact them at https://seswater.co.uk/your-account/paying-your-bill/help-paying-your-bill/payment-holiday

– For information on Scams during the coronavirus, click here.

– Click here to take a look at Age UK’s coronavirus guide.

– Click here for Age UK Sutton’s Covid-19 Wellbeing Programme.


For information about the Corona virus Covid-19, please visit https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

About us

Sutton Housing Society aims to provide good quality affordable rented housing for people in housing need and who live in or are connected with the London Borough of Sutton. All of our homes are currently within the Sutton area.

The Society owns 485 properties of which 369 are for older people. We hold our own housing waiting list for people ages 55+ who wish to live in a scheme designated for older people and encourage people to apply directly to us for this type of housing. All of our homes for younger people or for families are allocated via the London Borough of Sutton.

All our residents have a named Community Housing Services Officer; at many of our schemes we provide a more intensive housing service to enable individuals to live safely in their homes for longer. We have a range of community activities and events going on each month which our older residents are encouraged to take part in.

Our Commitment to Quality

This includes redesigning some flats to make them self contained and improving communal facilities. All of our properties benefit from an ongoing programme of planned reinvestment and improvements. As well as improvements to the physical environment the Society continuously reviews its policies, procedures and quality of service. We aim to work together with our tenants in these reviews to ensure that we demonstrate our commitment to shaping our future together.

Find Us

Sutton Housing Society Ltd
Pat Shaw House
13-19 Ventnor Road
Surrey SM2 6AQ

The nearest railway station is Sutton (Southern Rail)
Bus services include the 80, 280 and Metrobus 420