Website terms of use

By using our site, you confirm that you accept these terms of use and that you agree to abide by them.

If you do not agree to these terms, you should not use our site.

Who we are, and how to get in touch

We are Sutton Housing Society, and we own and manage our site.

We are registered with the Regulator of Social Housing (No: L0721) and our office address is Pat Shaw House, 13-19 Ventnor Road, Sutton, Surrey, SM2 6AQ.

We are also an exempt charity, registered with the Financial Conduct Authority under the Co-operative and Community Benefit Societies Act 2014 (No: 16614R).

If you have any concerns or queries, please get in touch with us via our contact page.

Privacy, cookies and other terms that apply

Our Privacy Policy and our Cookie Policy are also applicable as you make use of our site. Please read these in full before using our site.

We may make changes to these terms

We may amend these terms from time to time. Please check these terms to ensure you understand and accept those that apply at the time you use our site.

These terms were most recently updated on 31 January 2023.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our services, our users’ needs and our business priorities.

We cannot guarantee availability of our site

We cannot guarantee that our site, or the content on it, will always be available or uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

We cannot guarantee the reliability of our content

We make every effort to keep the content on our site accurate, complete and up to date, however we cannot make any guarantees to this effect, either expressed or implied.

The content on our site is provided as general information only, and not as wholly dependable advice. Before taking, or refraining from, any action based on our content, you should obtain appropriate professional or specialist advice.

Where we link to other sites or resources provided by other parties, these are provided for information only. We are not responsible for the content of these sites or resources, nor do we have any control over them.

How the content on our site may be used

Unless otherwise stated, the content published on our site is owned or licensed by us – Sutton Housing Society – and protected by all applicable copyright laws.

You may print or download extracts of our content for personal use, and you may invite others to visit our site using these extracts.

You must not reproduce or copy our content in any way, and you must not distribute or publish any content from our site unless written permission is obtained. To be clear, this includes illustrations, photographs, video or audio, and any graphics.

Where use of our content is permitted, our status (and that of any identified contributors) as content authors must always be acknowledged.

If you make use of any part of our content in breach of these terms of use, you must, upon instruction, return or destroy any copies that you have made of our content.

How links to our site may be created

You may publish links to the pages on our site, provided you do so in a way that is fair, legal and does not damage our reputation or take advantage of it.

You must not link to our site in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.

Our site must not be embedded or incorporated as framed content on another site.

We are not responsible for viruses or malware

We take reasonable care to ensure that our site is secure and free from viruses and malware, however we cannot make any guarantees to this effect.

You are responsible for protecting your hardware, software and data from viruses, malware and other internet security risks.

You must not misuse our site by knowingly introducing viruses or any form of malware that could be malicious or harmful.

You must not attempt to ‘attack’ or gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. We will report any breaches to the relevant authorities.